Shipping policy
Made close to you, so it ships from your side of the world, not the other.
How we make and ship your order
Every Zen Koala order is made just for you. We work with a production network across 33 countries, and our goal is to make 90% of all orders in the same country they're delivered to. That means less time in transit and a faster trip to your door.
If we're swamped, your order might take a couple of extra days. We'll email you if there's a real delay.
Shipping rates
A flat rate per order, in Australian dollars (A$), based on your delivery address. All prices include applicable taxes: GST in Australia and New Zealand, VAT in the UK and EU.
| Destination | Tees, sweatshirts, hoodies, totes | Mugs | Water bottles |
|---|---|---|---|
| Australia | A$13 | A$13 | A$13 |
| New Zealand | A$15 | A$15–19 | A$24 |
| USA | A$11.50 | A$11.50 | A$18 |
| Canada | A$14 | A$14 | A$18 |
| United Kingdom | A$9 | A$9 | A$15 |
| Ireland | A$13 | A$13–15 | A$18 |
| Germany | A$11 | A$11 | A$14 |
| Denmark | A$12 | A$14–19 | A$23 |
| Sweden | A$14 | A$14–17 | A$18 |
| Norway | A$15 | A$15–18 | A$20 |
| Rest of the EU | A$13 | A$13 | A$15 |
| Iceland, Liechtenstein, Switzerland | A$21 | A$21–29 | A$36 |
| Brazil | A$10 | A$10–12 | A$15 |
| Japan | A$21 | A$21 | A$21 |
| Singapore | A$23 | A$23 | A$23 |
| Rest of the world | Shown at checkout | Shown at checkout | Shown at checkout |
Free shipping on orders over A$130. Mix and match tees, long sleeves and sweats.
Different types of items are made and shipped from the right studio for each, so an order with, say, a tee and a mug shows a shipping charge for each at checkout.
Delivery estimates
Total end-to-end: usually 6–12 business days. That's about 1–4 days to make your item, plus delivery time from the closest production hub:
- Australia: 4–8 business days
- USA: 5–8 business days
You'll get exact dates in your order confirmation. Delivery times are estimates, and delays do happen sometimes (weather, public holidays, things out of our hands), but we'll keep you posted.
Tracking your order
You'll get a tracking number by email as soon as your order ships. You can follow it the whole way to your door.
Customs, duties and taxes
Zen Koala isn't responsible for customs charges or import taxes on your end. These are set by your local government and are the customer's responsibility.
If a package gets returned to us because customs weren't paid, we'll refund the cost of the product but keep the original shipping charge.
Damaged or wrong items
If your order turns up damaged, faulty or just plain wrong, we'll fix it. It's part of our 30-day guarantee: email returns@zenkoala.com.au within 30 days of delivery with your order number and a photo of the issue. See our Refund policy for the details.