Refund policy

We want you to wear it and love it. Any problem, we'll fix it.

Our 30-day happiness guarantee

If your order isn't right for any reason, tell us within 30 days of delivery and we'll fix it. That covers a wrong size, a damaged or faulty piece, a print that's not right, or one that just isn't what you hoped for.

Just email returns@zenkoala.com.au with your order number and a photo of the piece, and we'll take it from there.

Get it right the first time

The easiest way to get it right first time is to check the size guide on each product page before you order. It has real measurements, in inches and centimetres.

Personalised items

Personalised pieces, like our Classic Year Customised designs with your year on them, are covered too if they arrive damaged, faulty or made wrong.

Your rights under Australian Consumer Law

Nothing in this policy affects your rights under Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Need a hand?

Email us at returns@zenkoala.com.au. We read every one and usually reply within one business day.